You want to fix your problem

The contents of your package are not in accordance with the order you placed, or after unpacking the package the product was found to be damaged/defective.

Complaints due to manufacturing defects

  1. Fill out the online complaint form
  2. Expect contact from our site
Fill form online

Defects revealed during use

  1. Take a photo of the advertised product showing the claimed defect
  2. Fill out the online complaint form
  3. Wait for our reply to the complaint form
  4. Prepare the parcel for return. Remember to attach proof of purchase *, a sheet of paper with the description of the defect being advertised and the address details under which we will send a new product.
  5. Expect contact from our site
Fill form online

The content of the shipment does not match the order

  1. Due to various reasons of problems related to the non-conformity of the order with the contents of the package, in order to efficiently solve the problem, please contact us directly.

+48 500 600 602

You want to return the product

The product is not damaged and has no signs of use. You want to return it without giving a reason.

If the product does not meet your expectations, you can return it within 14 days of receiving the order - without giving a reason and at our expense

  • If you want to return products by Inpost parcel lockers, please contact us by
  • People who for various reasons want to return the goods purchased in our online store at their own cost, please send to our address.
ul. Alternatywy 6/136
02-775 Warszawa


Download, print and complete the product return form. Include it in the package.